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ArtBuild template ArtBuild template · All of Canada

Contract scope and quality review

Compare the complaint with what the contract and drawings required.

Version
2026.1
Last updated
October 24, 2026

Prepared by ArtBuild to help you organise your paperwork. It is general information, not legal advice, and it has not been reviewed by a lawyer. Check the rules for your province or territory before you act.

Part of the Defective Work Disputes Kit: start with its guide, and download the whole kit there.

Download editable Word (.docx)

Compare the disputed item with the agreement

Use this worksheet before assigning a repair or cost. An exclusion, allowance or client selection needs to be read with the complete contract and applicable law. The comparison supports review; it does not decide whether a defect exists or who is liable.

Project contract and parties
Complaint and item ID
Contract date and document hierarchy clause
Drawing specification and approved revision
Reviewer and review date
Document / clauseRequirement or selectionVersion / approvalUncertainty
Disputed condition and evidence reference
Relevant installation or inspection records

Test the competing explanations

QuestionEvidence to compareFinding or gap
Was this work included?Scope description and approved changes[enter]
Was a product substituted?Submittal selection and authorization[enter]
Was work altered later?Photos service records and witness account[enter]
What quality criterion applies?Specification code edition or product instruction[enter]
Who can assess the cause?Qualification and proposed investigation[enter]

Optional review wording

The complaint concerns [item]. The current documents show [verified fact]. We have not yet confirmed [gap]. We propose [inspection or records request] before deciding the remedial scope and cost allocation.

Agreed facts
Disputed interpretation and source
Optional proposed resolution for review
Qualified reviewer and next action

Do not treat a generic performance guide, an unapproved sketch or a photograph alone as conclusive evidence of the contractual standard.

Before you act: this document is general information prepared by ArtBuild to help you organise facts and paperwork. It is not legal advice and has not been reviewed by a lawyer for your situation. Rules differ by province and territory and change over time. Check the official source for your project, and for deadlines, liens, court or insolvency steps, speak with a lawyer licensed where the project is located.

All Construction Disputes

ArtBuild template ArtBuild guide · All of Canada

Defective work dispute guide

Start here: respond to a deficiency complaint without admitting or denying fault.

Version 2026.1

ArtBuild template ArtBuild resource kit · All of Canada

Defective Work Disputes Kit

Use this kit when a client says your work is defective or incomplete and wants it fixed, wants money back or refuses to pay.

Version 2026.1

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