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Defective work dispute evidence pack

One indexed file of the dispute, including evidence against you.

Version
2026.1
Last updated
October 24, 2026

Prepared by ArtBuild to help you organise your paperwork. It is general information, not legal advice, and it has not been reviewed by a lawyer. Check the rules for your province or territory before you act.

Part of the Defective Work Disputes Kit: start with its guide, and download the whole kit there.

Download PDF Download editable Word (.docx)

Create a factual case index

Organize the complaint file so an adviser, insurer or reviewer can locate both supporting and contrary evidence. Do not rename an allegation as a finding. This pack is an editable index and narrative record, not a liability opinion.

Project address and contract
Contractor client and other involved parties
Complaint IDs and disputed items
Prepared by date and version
Purpose and intended recipients
Date / eventAllegation or observationSource IDUncertainty
Immediate hazards and protective actions
Inspection access limitations
Current requested remedy and response status

Connect each issue to its evidence

Issue IDRequirement comparedFinding and contrary evidenceNext assessment
  • Include the signed scope, drawings, revisions, selections and approved changes.
  • Attach original complaint and responses with delivery evidence.
  • Index inspection methods, measurements, qualifications and limitations.
  • Link photo originals, capture details, location and annotated copies.
  • Include earlier repairs, maintenance records and third-party work where relevant.
  • Separate repair estimates, actual costs and proposed cost allocation.
Insurance or warranty notification record
Technical questions requiring specialist review
Missing records and assigned owner

Preserve originals and control sharing

Evidence IDOriginal location / custodianCopy supplied and dateRestriction

Keep originals read-only where practical and use copies for annotation. Record edits to summaries and retain earlier versions. A photo of a condition does not itself establish when it arose, its cause or the responsible party.

Agreed facts and disputed interpretations
Proposed repair plan and authorization status
Inspection after repair and closure evidence
Legal reviewer and questions submitted
Recipient copy version and transfer method
  • The index resolves to actual files and attachments.
  • Contradictory evidence and missing information remain visible.
  • Confidential information is shared only with appropriate recipients.
  • No coverage or liability conclusion is described as approved without actual review.

Follow adviser instructions for preservation, privilege and disclosure; this pack does not create privilege automatically.

Before you act: this document is general information prepared by ArtBuild to help you organise facts and paperwork. It is not legal advice and has not been reviewed by a lawyer for your situation. Rules differ by province and territory and change over time. Check the official source for your project, and for deadlines, liens, court or insolvency steps, speak with a lawyer licensed where the project is located.

All Construction Disputes

ArtBuild template ArtBuild guide · All of Canada

Defective work dispute guide

Start here: respond to a deficiency complaint without admitting or denying fault.

Version 2026.1

ArtBuild template ArtBuild resource kit · All of Canada

Defective Work Disputes Kit

Use this kit when a client says your work is defective or incomplete and wants it fixed, wants money back or refuses to pay.

Version 2026.1

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